How do I return an item?

  1. You can return the goods within 10 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and retail invoice.
  2.  To return a product, simply create a return request by clicking here.
  3. After you have shared the form, you could use the services of a trusted courier service provider or ask for a pick-up from our courier partner in your city. Our Customer Service team will be able to co-ordinate it for you if the service is available in your region.
  4. Please ensure that the return merchandise is securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
  5. Once we receive the package, our team determines if it is fit for replacement or refunds and sends you an e-mail informing you of the same.
  6. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the COD option to make the payment, we will transfer the refunded amount to your bank account.
  7. The shipping costs incurred to send the goods back to us will be reimbursed, based on a pre-determined tariff fixed by us. This will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.
  8. If deemed not fit for return, we will send the goods back to you.
  9. Processing and closing of a replacement /refund issue may take 10 business days at our end.
  10. In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement. The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.

Note: If you have purchased a product from a Sale or Special/Discount Offer, then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought on Sale or Special/Discount Offers.

 

How do I exchange an item?

We do realise that there are instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions:

  1. The product can be returned within 10 business days of receiving it.
  2. The product being returned for exchange should be in an unused, unwashed and unaltered condition, along with the original tags and retail invoice.
  3. The product was not purchased on discount. Only one exchange is permitted against each purchase.
  4.  If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons, which you can redeem against a purchase within the next 90 days. 
  5. The shipping costs for returning the product for exchange will not be reimbursed.

TO EXCHANGE A PRODUCT YOU HAVE PURCHASED

  1. To return a product, you can simply create a return request by clicking here.
  2. Please use the services of a trusted courier agency of your choice to return the product.
  3. Kindly ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.


ONCE WE RECEIVE THE PACKAGE

  1. Our team will determine if it is fit for replacement and send you an e-mail informing you of the same. 
  2.  If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days.
  3. The replaced item will be dispatched to your address immediately.
  4. If deemed not fit for return, we will send the goods back to you. 
  5. Processing and closing of an exchange issue may take 10 business days at our end. 
Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/Discount Offers.
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