How do I return an item?
- You can return the goods within 10 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and retail invoice.
- To return a product, simply contact our customer care at +917290088581/82 or mail us at email@example.com.
Note: If you have purchased a product from a Sale or Special/Discount Offer, then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought on Sale or Special/Discount Offers.
How do I exchange an item?
We do realise that there are instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions:
- The product can be returned within 10 business days of receiving it.
- The product being returned for exchange should be in an unused, unwashed and unaltered condition, along with the original tags and retail invoice.
- The product was not purchased on discount. Only one exchange is permitted against each purchase.
- If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons, which you can redeem against a purchase within the next 90 days.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
- To return a product, contact our customer care at +917290088581/82 or mail us at firstname.lastname@example.org.
ONCE WE RECEIVE THE PACKAGE
- Our team will determine if it is fit for replacement and send you an e-mail informing you of the same.
- If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days.
- The replaced item will be dispatched to your address immediately.
- If deemed not fit for return, we will send the goods back to you.
- Processing and closing of an exchange issue may take 10 business days at our end.
Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/Discount Offers.