Frequently asked questions
When does the sale go live?

The end-of-season sale will be live for our India audience from July 20 onwards with early access to the preview being live on July 19. For our International audience, the sale will start from July 22 with early access to the preview being live on July 21.

How can I get access to the early preview?

Just visit our website at www.ampm.in (if you’re an international customer, you’ll be redirected to your respective store) and register for the preview on the homepage. Once you’ve registered for the preview, you will be automatically redirected to the sale page.

How soon will I get my delivery?

All prepaid orders will be dispatched within 3-4 working days (Sundays not included) and Cash on Delivery orders will be dispatched within 5-7 working days. Post Dispatch, India delivery takes an additional 2-3 days and International deliveries will take 4-5 days.

Can I customize the products on Sale?

The products on sale can’t be customized. If you wish to customize these products, you will have to pay the full amount of the outfit and deliveries may be delayed as a fresh piece will be created for you. Please note that the option of customization with full prices may not be available for all products and you should reach out to our support team via Whatsapp to confirm all things customization.

When does the sale end?

The sale ends on July 28, 2024, in India and it ends on July 31, 2024, for our International customers.

What is your return policy for sale products?

We don’t accept any returns or exchanges for any pieces sold during the sale period except in case of Damaged products being delivered. Refunds or Credit Notes may be issued but only in the case of Products delivered being damaged on receipt. Size exchanges or Product Alterations can be done subject to the availability of sizes and there will be an additional charge for the same.

Can I exchange my product for a smaller or bigger size?

If a smaller/bigger size is available at the end of the Sale, we can help you do a size exchange. If the size you’ve requested is unable, we can help alter your existing piece to the desired measurements if possible. For size exchanges, based on availability, we can process an exchange at no additional cost provided the desired is available in stock.

Can I alter my product one size up/down?

Yes, if there’s a fitting issue upon delivery and there’s scope for alterations, our team will be happy to confirm that. However, for the reverse pickup, alteration and subsequent delivery, there is an additional charge of INR 2,000 for Indian customers and 50$ for all International customers.

Are the discounts applicable in-store and online?

Yes, the discounts are applicable both in-store and online.

Can I use multiple discount codes or promotions on the same order?

No, you can’t merge the EOSS discount with another active promotion. However, EOSS products can be used against credit notes issued prior with the help of the Customer Experience team.

Are all products included in the sale, or are there exclusions?

No, we have only a select number of products going on sale.

Can I return or exchange sale items?

We don’t accept any returns or exchanges for any pieces sold during the sale period except in case of Damaged products being delivered. Refunds or Credit Notes may be issued but only in the case of Products delivered being damaged on receipt.

Is there a difference in the return policy for sale and regular-priced items?

Yes, we have a different return policy for the sale period. We don’t accept any returns or exchanges for any pieces sold during the sale period except in case of Damaged products being delivered. Refunds or Credit Notes may be issued but only in the case of Products delivered being damaged on receipt. Size exchanges or Product Alterations can be done subject to the availability of sizes.

Do I need a membership or loyalty account to access the sale?

No, the sale is open to all our customers. The early access will be shared separately with those who register for it.

Are the prices already discounted on the website, or do I need a code at checkout?

Yes, the prices are already discounted on the website. You don’t need to apply any separate codes.

Can I get a price adjustment if I purchased an item before the sale started?

No, unfortunately, we don’t allow that option yet.

Is there a limited quantity of sale items available?

Yes, we have limited stocks for the items available during the sale.

Can I reserve sale items to purchase later?

No, we don’t allow that option at this time.

Are gift cards valid for use during the end-of-season sale?

Yes, you may redeem your gift cards during the end-of-season sale. If you’re unable to use the code, please reach out to the Customer Experience team via WhatsApp and we will apply it for you from the backend.

What payment methods are accepted during the sale?

Customers shopping from India can access prepaid payment options such as Credit Cards, Debit Cards, net banking, UPI, etc. as well as Cash on Delivery. For customers shopping outside of India, we only offer prepaid payment options.

Do you have the option to pay via Apple Pay?

Yes, we have Apple pay available for online purchases everywhere except Kuwait at this time.

Is there free shipping during the sale period?

Shipping is free regardless of cart size worldwide. However, if you’re ordering delivery to an international location while shopping from an Indian store (Indian IP address), there’s an additional shipping charge of INR 4,000 flat.

Do you offer international shipping during the sale?

Yes, we do offer international shipping during the sale.

Can I track my order during the sale period?

Yes, you can track your order in the My Account section of the website.

What if an item I want is out of stock during the sale?

Unfortunately, we only carry limited stock during the sale and once an item gets sold out, it will in all likelihood not appear again during the sale. However, the same item may be available for purchase at full price.

Can I sign up for notifications to know when a specific item goes on sale?

Apologies, we don’t have that functionality set within our systems yet.

Are the sale prices final, or will there be further discounts later on?

No, the sale prices are final and there shall be no further discounts later.

Are alterations or personalization services available for sale items?

Yes, if there’s a fitting issue upon delivery and there’s scope for alterations, our team will be happy to confirm that. However, for the reverse pickup, alteration and subsequent delivery, there is an additional charge of INR 2,000 for Indian customers and 50$ for all International customers. However, customizations such as length changes in sleeves, kurtas & bottoms, etc. may not be possible for items on sale.

Can I get a refund if the price of an item I purchased drops further during the sale?

The price of an item will most likely remain the same throughout the sale and can only increase further rather than go down.

Are you offering your accessories on sale as well?

Yes, we are offering accessories on sale but the stock for the same is very limited overall.

Do you provide size guides for sale items?

Yes, the same standard AMPM size guide is also applicable for the items on sale.

How can I find sale items in my size quickly?

Just hop on to the sale page and filter the products by size availability and you can explore the products available in your exact size.

Are there any special offers or bundles during the sale?

No, besides the discounted prices on the sale page, we aren’t offering any additional discounts or promotions.

Can I purchase a gift for someone else during the sale?

Yes, you can do so. Just let us know on WhatsApp support after you’ve placed the order and we’ll take care of the rest. You can change the Billing & Shipping Address accordingly as well while placing the order.

Is the end-of-season sale also available at your outlet stores?

Yes, it is available across our 4 retail stores in New Delhi as well.

How can I get notified about future sales and promotions?

Just visit our website www.ampm.in and scroll down to the bottom and subscribe to our newsletter to stay updated with all things AMPM.

Will a size be restocked?

Since we run with limited stock, the chances of a size getting restocked later are fairly slim. However, it may happen in some cases if customers cancel their purchase before orders have been dispatched in which case those sizes may appear again. However, that happens very rarely and in less than 1% of the cases.

What is the expected timeline for an altered piece?

Between reverse pickup of the said item, alteration work and delivery of the altered item, it takes roughly 3 weeks. Please note that this is the maximum timeline and in most cases, the actual timeline can be as low as under 2 weeks.

Do I need to create an account on ampm.in to place an order?

No, you can easily place an order without having an AMPM account. However if you set up an account with AMPM, it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

I have an account with AMPM but I forgot my password. How do I access my account?

If you have a registered account with AMPM and you forget your password, click on the 'forgot password' link provided and fill in the email ID or mobile number you have used to register your account. We will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and your new password to access your account. You will receive an email that will prompt you to set up a new password.

Is it possible to make custom garments?

Yes, we do offer customization on select garments, which includes modifying the size of the garment according to your preference. To know more, please contact us at ampm@ampm.in or on Whatsapp.

Are the colours of the products shown on the website accurate?

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual colour you see may vary slightly due to photographic lighting sources or your display screen settings.

Do you ship just within India or worldwide?

We provide shipping within India & to International locations. We have arrangements with leading Indian & International logistics providers to handle your orders.

How do I order a garment that is out of stock?

If a specific garment is out of stock, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I track my order?

As soon as your order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery. It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'Track your order' page under the 'Get in touch' section.

Can I get my order gift-wrapped?

All products delivered from AMPM arrive in suitable AMPM packaging, we do not offer any additional gift wrapping services at the moment.

Can I purchase a Gift Card online?

You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I use a Discount Code or Gift Card?

"Once you are ready with your order, simply follow the steps mentioned below:

  • Click on 'Proceed To Checkout'.
  • Fill in your contact information and shipping address.
  • Enter the Discount Code or Gift Card Code in the Apply Code section and click 'Apply'.
  • Your cart value will get updated and the new amount will get reflected in 'Subtotal'.
  • Once you have reviewed your delivery information, click on ‘Continue to Shipping’."
Can I add items to an existing order?

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order i.e., change colour (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please connect with us on ampm@ampm.in or on Whatsapp and we will try to help you in the best way possible.

Can I cancel an order?

Do note: We do not offer refund for cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on ampm@ampm.in or contact us on Whatsapp. Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 180 days from the issue date.

How much time will it take for an order to be delivered?

All orders are shipped from our central warehouse in Delhi NCR. We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order. The delivery status is also available on your registered account on ampm.in Domestic Orders: The Standard Delivery for within India is 6-10 business days. International Orders: The Standard Delivery for international orders is 10-14 business days. While we service worldwide, there may be countries or regions that are under restrictions or political sanctions. To know more about our Shipping Policies please write to us on ampm@ampm.in or contact us on Whatsapp.

What shipping method does the website use?

We ship our products through third party shipping partners like Blue Dart, DHL & Aramex.

What are the charges for shipping within India?

Shipping to customers within India is free for all orders.

What are the charges for International shipping?

"A standard shipping charge of INR 2,000 is applicable on all International orders."

Can I change the shipping address of my order?

Unfortunately, we are unable to redirect your order once it has been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver your order as per the schedule.

How can I pay for my order?

"We accept the following modes of payment:

  • 1. Cash on Delivery (Available only in Republic of India)
  • 2. Debit Card
  • 3. Credit Card
  • 4. Net Banking
  • 5. Digital/ Mobile Wallet"

In case of any issues, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How does Cash on Delivery work?

Cash on Delivery is available across India for orders below INR 50,000. We request you to choose a pre-paid delivery option for anything above INR 50,000.

Does ampm.in charge sales tax?

All prices are inclusive of taxes and custom duties.

What are the Customs and Import Duties on International shipments?

All prices are inclusive of taxes and custom duties.

How do I exchange an item?

To know more about our Exchange Policies, kindly visit here. Here

 What should I do if I receive a different item from the one that I had ordered?

We ensure that we always deliver the right product to you. However, in any case you receive a wrong order, you can notify us within 24 hours with your order number by contacting us on ampm@ampm.in or on Whatsapp

 What do I do if my order is received in a damaged condition?

You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you with reverse pickup and arranging a replacement piece.

 What if I am not available when you deliver the merchandise?

Our delivery partner may make upto 3 attempts to connect with you to have your order delivered after the original attempt to deliver. Following this, the order will be returned to AMPM Pvt. Ltd. Kindly note, we will be unable to refund against undelivered orders.

How do I return an item?

To know more about our Return Policies, kindly visit here. Here

Is the online merchandise safe?

We ensure the following

  • Rigorous sanitization of the warehouse on a regular basis
  • Daily thermal screening of all employees at the entry gate
  • Standard social distancing regulations followed
  • Wearing personal protective equipment
How do you ensure safe delivery?

We are always working towards providing a responsible and safe shopping environment to our customers. Following WHO-approved guidelines, we have made specific arrangements with our logistics provider to ensure contactless deliveries and payments.

What happens if a product is returned by the customer?

Once a product is returned, it is kept in isolation for at least 48 hours. The merchandise is then duly cleaned and disinfected before sending it back to the warehouse. To know more about our health and safety measures, please contact us on ampm@ampm.in or on Whatsapp