Exchange | Returns & Refund Policy | Dispatch Policy | Cancellation Policy | After Sales
If you have other questions, please send it to care@ampm.in
We ship our products through global shipping experts like BLUE DART and DHL.
Shipping to customers within India is free for all prepaid orders below INR 49,000 and all COD orders below INR 25,000
Shipping to customers outside of India attracts a small additional charge. The amount varies according to location and you will be intimated of it according to the shipping details provided by you, whilst you’re placing your order.

This will be reflected on the ‘Shipping Method’ page, which appears before you’re requested for your payment details.

Once you have chosen your products, add them to your cart by clicking on ‘Add to Cart’.

Once you are ready with your order, click “Checkout”.

Fill in the delivery information: email address, receiver’s name, address, contact number and proceed with clicking on “Continue to Payment”.

Choose your mode of payment.

Complete the payment information.

Review your order and submit it.

Yes, we do offer customization on selective garments which includes a different colour or size of the choice of the customer.
Cash on Delivery is available across India for orders below INR 25,000. Anything above INR 25,000 does not have the option of COD.
The GST is included in the price of the product reflected on the site, and not charged additionally.
No, you can place an order without having an AMPM account.
At AMPM we try our best to protect your personal information; unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps.
At AMPM the minimum delivery time is 1 week and maximum is 3 weeks for all orders in/out of stock. Even if a particular garment is out of stock we ensure to deliver it within a span of 3 weeks.
You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us at care@ampm.in
Unfortunately, we are unable to redirect orders once your items have been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver as per the specified delivery times

Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice or ask for a pick up from our courier partner in your city. Our crack team will be able to co-ordinate it for you if the service is available in your region.

Please ensure that the return packets are securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

ONCE WE RECEIVE THE PACKAGE, Our team will determine if it is fit for replacement or refunds and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form)

The shipping costs incurred to send the goods back to us will be reimbursed, based on a pre-determined tariff fixed by us, depending on your location. This will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.

If deemed not fit for return, we will send the goods back to you.

Processing and closing of a replacement /refund issue may take 10 business days at our end.

In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.

The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.

The stipulated delivery time usually shows below the product, when you click “Delivery”. If it does not as per our delivery policy we deliver within 1-3 weeks maximum.
We ensure that we send you the right product, however in any case you receive a wrong order notify us within 24 hours with your order number on – 7290088581/7290088582 or email us at- care@ampm.in and a Returns and Exchanges form with all the requisite information. (Click here to download the form)
At AMPM, we ensure the safety of your order, however in any circumstances if you receive a product in damaged condition mail us at care@ampm.in or contact us on 7290088581/7290088582 with the picture of the order received and a Returns and Exchanges form with all the requisite information. (Click here to download the form) along with your order number and we will guide you with the next steps.
If you are not there when we deliver the merchandise, it will be taken back and we will contact you regarding the same.
We do realise that there are other instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions The product being returned for exchange should be in unused condition, with its original tags intact. The product was not purchased on discount. Only one exchange is permitted against each purchase. If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days. The shipping costs for returning the product purchased for exchange will not be reimbursed.

TO EXCHANGE A PRODUCT YOU HAVE PURCHASED - Send a mail to care@ampm.in and a Returns and Exchanges form with the requisite information.(Click here to download the form) Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

ONCE WE RECEIVE THE PACKAGE - Our team will determine if it is fit for replacement and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be despatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end. Note : Customers cannot return or exchange an item which has been purchased online 3rd party website at any of our retail stores or vice versa. Customers cannot return or exchange an item which has been purchased on discount.

EXCHANGE

We do realise that there are other instances when you may wish to exchange a product that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions
  • The product being returned for exchange should be in unused condition, with its original tags intact.
  • The product was not purchased on discount.
  • Only one exchange is permitted against each purchase.
  • If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue coupons which you can redeem against a purchase within the next 90 days
  • In any circumstances if you receive a product in damaged condition mail us at care@ampm.in or contact us on 7290088581/7290088582 with a picture and order number of the product and our customer support will guide you on how to go further with it.
Note- If you purchase a product from any Sale or Offer then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought from Sale or an Offer.

TO EXCHANGE A PRODUCT YOU HAVE PURCHASED

Send a mail to care@ampm.in and a Returns and Exchanges form with the requisite information. (Click here to fill the form)
Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.
Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
No Products bought online on or through our website or any third party can be exchanged at an offline store or any Trunk Show in any circumstances.

ONCE WE RECEIVE THE PACKAGE

Our team will determine if it is fit for replacement and send you a mail informing you of the same.
If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.
The refund coupon must be redeemed against a purchase made in the next 90 days.
The replaced item will be dispatched to your address immediately.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of an exchange issue may take 10 business days at our end.
Note: Customers cannot return or exchange an item which has been purchased online 3rd party website at any of our retail stores or vice versa. Customers cannot return or exchange an item which has been purchased on discount.

RETURNS AND REFUND POLICY

Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice or ask for a pick up from our courier partner in your city. Our customer care team will be able to co-ordinate it for you if the service is available in your region.

Please ensure that the return packets are securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
Note- If you purchase a product from any Sale or Offer then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought from Sale or an Offer.

ONCE WE RECEIVE THE PACKAGE

Our team will determine if it is fit for replacement or refunds and send you an email informing you of the same.

If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods in form of a credit note which you can redeem online for your future purchases. (Details to be given in the Returns and Exchanges form)
  • We will arrange a pick up for the package after contacting you.
  • If deemed not fit for return, we will send the goods back to you.
Processing and closing of a replacement /refund issue may take at least 10 business days or more at our end.

ABOUT AMPM AND THIS PRIVACY POLICY

AMPM Fashions Pvt. Ltd. has its registered office at B-144, Industrial Area, B Block, Sector 10, Noida, Uttar Pradesh 201301. India. In this Privacy Policy, we use the term AMPM (and "we", "us" and "our") to refer to the head office of AMPM Fashions Pvt. Ltd. at the registered address above, our affiliates and our boutiques.
  • Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “platforms”), when you visit a AMPM Store, contact the AMPM concierge by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

UPDATES TO THIS PRIVACY POLICY

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

We collect the information from you as detailed below:
To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, email address and telephone number). By entering your details in the fields requested, you enable AMPM to provide you with the services you select;
When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a AMPM Store or contact the AMPM concierge by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
If you choose to interact with AMPM via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

WE WILL USE THE INFORMATION WE COLLECT FROM YOU TO

Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
Manage our accounts and records;
Deal with your enquiries and requests;
Send service related communications, including announcements and administrative messages such as order confirmation;
Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
Send you marketing communications (including emails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
Conduct market research so that we can continuously improve the services we provide to our customers;
Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT

Like most Platforms, AMPM logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform. You can find out more about how we use cookies and related technologies below.

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two broad categories of cookies:
First party cookies, served directly by AMPM to your computer or mobile device. They are used only by AMPM to recognise your computer or mobile device when it revisits our Platform.

Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
Cookies can remain on your computer or mobile device for different periods of time. AMPM uses both 'session cookies' and 'permanent cookies'. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

HOW TO CONTROL OR DELETE COOKIES

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility).

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

IP ADDRESSES

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

ABOUT ADVERTISING

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

LOCATION SERVICES

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

SHARING YOUR INFORMATION

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances :

We will disclose your personal information to third party providers, for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;

We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

INTERNATIONAL TRANSFERS

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

YOUR CHOICES

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from email marketing communications at any time by emailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any AMPM marketing emails.

DISPATCH POLICY

We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Service & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you the perfect packed product in the least possible time.

Our standard dispatch timelines are between 1-3 weeks (this is sometimes because we have to arrange your ordered styles from our stores located in multiple regions within India).

We will share details about your orders from dispatch to delivery via Email & SMS details provided by you while placing the orders.

Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Service team will be working very closely with the logistics provider to your orders delivered at the earliest. You can also contact us at care@ampm.in for any queries related to your order and shipping.

CUSTOMS AND IMPORT DUTIES INFORMATION ON INTERNATIONAL SHIPMENTS

You order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards Import, Customs & Taxes may be levied by the Custom authority which will be borne by you; AMPM Pvt. Ltd. has no control over these charges and cannot predict what they may be in actuals. Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from www.ampm.in are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.

CANCELLATION POLICY

You can cancel your order by writing to us at care@ampm.in and our customer support executives will help you in the best possible way. Once your order is found eligible for cancellation by our team we will issue a refund against it, in the form of a credit note redeemable within 60 days from the issue date.To make a cancellation, please write to us at care@ampm.in
You can also make modifications to your order i.e., change of color or size or both within 24 hours of placing the order. To make a modification, please write to us at care@ampm.in and we will try to help you in the best way possible.

ORDER STATUS
ORDER BEING PREPARED

The order has been confirmed and we have already sent a confirmation email with the Order Number

ORDER HAS SHIPPED

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders in the My Account area.

SHIPPING & COD INFORMATION

We provide shipping within India & to International locations. We have arrangements with leading Indian & International logistics provider to handle your order in best possible way for safe & fast delivery.

SHIPPING CHARGES FOR DELIVERY IN INDIA

We provide free shipping within India for all prepaid orders below INR 49,000 & COD orders below INR 25,000. For orders above INR 49,000 (Prepaid) and INR 25,000 (COD), we charge a nominal fee that reflects at the time of checkout.
  1. Cash on Delivery is available on selected pin codes PAN India and the order value cap is as follows:
  2. Orders for AMPM branded styles- Maximum Cash on Delivery order value is INR 25,000.00
  3. Shipping Charges for Delivery Outside India:
Orders for delivery to any International location are chargeable, the charges will reflect at the time of checkout.
Please note: Cash on Delivery option is not available for International orders.
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