This will be reflected on the ‘Shipping Method’ page, which appears before you’re requested for your payment details.
Once you have chosen your products, add them to your cart by clicking on ‘Add to Cart’.
Once you are ready with your order, click “Checkout”.
Fill in the delivery information: email address, receiver’s name, address, contact number and proceed with clicking on “Continue to Payment”.
Choose your mode of payment.
Complete the payment information.
Review your order and submit it.
Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice or ask for a pick up from our courier partner in your city. Our crack team will be able to co-ordinate it for you if the service is available in your region.
Please ensure that the return packets are securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE, Our team will determine if it is fit for replacement or refunds and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the Cash-on-delivery option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form)
The shipping costs incurred to send the goods back to us will be reimbursed, based on a pre-determined tariff fixed by us, depending on your location. This will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of a replacement /refund issue may take 10 business days at our end.
In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.
The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED - Send a mail to firstname.lastname@example.org and a Returns and Exchanges form with the requisite information.(Click here to download the form) Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return packets are securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
ONCE WE RECEIVE THE PACKAGE - Our team will determine if it is fit for replacement and send you a mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be despatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our end. Note : Customers cannot return or exchange an item which has been purchased online 3rd party website at any of our retail stores or vice versa. Customers cannot return or exchange an item which has been purchased on discount.
- The product being returned for exchange should be in unused condition, with its original tags intact.
- The product was not purchased on discount.
- Only one exchange is permitted against each purchase.
- If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue coupons which you can redeem against a purchase within the next 90 days
- In any circumstances if you receive a product in damaged condition mail us at email@example.com or contact us on 7290088581/7290088582 with a picture and order number of the product and our customer support will guide you on how to go further with it.
TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
ONCE WE RECEIVE THE PACKAGE
The refund coupon must be redeemed against a purchase made in the next 90 days.
The replaced item will be dispatched to your address immediately.
If deemed not fit for return, we will send the goods back to you.
Processing and closing of an exchange issue may take 10 business days at our end.
Return the goods within 10 business days of receiving it, in unused condition, along with the original tags and the original sales invoice. To do so, you could use the services of a trusted courier service of your choice or ask for a pick up from our courier partner in your city. Our customer care team will be able to co-ordinate it for you if the service is available in your region.
ONCE WE RECEIVE THE PACKAGE
Our team will determine if it is fit for replacement or refunds and send you an email informing you of the same.
- We will arrange a pick up for the package after contacting you.
- If deemed not fit for return, we will send the goods back to you.
INFORMATION YOU PROVIDE TO US AND HOW WE USE IT
When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a AMPM Store or contact the AMPM concierge by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
If you choose to interact with AMPM via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and
We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
WE WILL USE THE INFORMATION WE COLLECT FROM YOU TO
Manage our accounts and records;
Deal with your enquiries and requests;
Send service related communications, including announcements and administrative messages such as order confirmation;
Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
Send you marketing communications (including emails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
Conduct market research so that we can continuously improve the services we provide to our customers;
Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT
Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
HOW TO CONTROL OR DELETE COOKIES
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility).
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
SHARING YOUR INFORMATION
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances :
We will disclose your personal information to third party providers, for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
PROTECTING YOUR INFORMATION
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.You may unsubscribe from email marketing communications at any time by emailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any AMPM marketing emails.
We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Service & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team perform multiple rounds of quality check and ensure that we deliver you the perfect packed product in the least possible time.
Our standard dispatch timelines are between 1-3 weeks (this is sometimes because we have to arrange your ordered styles from our stores located in multiple regions within India).
We will share details about your orders from dispatch to delivery via Email & SMS details provided by you while placing the orders.
Once the order is dispatched, it normally takes 1-4 business days depending on the pin code for delivery to happen within India and 3-10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Service team will be working very closely with the logistics provider to your orders delivered at the earliest. You can also contact us at firstname.lastname@example.org for any queries related to your order and shipping.
CUSTOMS AND IMPORT DUTIES INFORMATION ON INTERNATIONAL SHIPMENTS
ORDER BEING PREPARED
ORDER HAS SHIPPED
SHIPPING & COD INFORMATION
SHIPPING CHARGES FOR DELIVERY IN INDIA
- Cash on Delivery is available on selected pin codes PAN India and the order value cap is as follows:
- Orders for AMPM branded styles- Maximum Cash on Delivery order value is INR 25,000.00
- Shipping Charges for Delivery Outside India: